High-Quality Hearing Needs High-Quality Staff

David Riccardi, owner of four Miracle-Ear hearing centers in Youngstown, OH and its surrounding areas knows how invaluable great customer-service is to any business?especially when that business is dealing with your health. In order to ensure that the best hearing aids are offered and serviced with the best customer care, Riccardi places ample time and effort in selecting the staff for each of his hearing centers in Youngstown, OH and its surrounding areas.

Riccardi first requires that each staff member be properly educated, and certified as an audiologist or hearing instrument specialist. There are a minimum number of courses required to be completed, and the staff is further motivated to achieve even greater levels of certification by that the fact the more courses they pass, the higher up they can go on the pay scale. By setting high expectations in terms of required certifications for employees, patients of Miracle-Ear hearing centers in Youngstown, OH and its surrounding areas can be confident that their hearing loss concerns, as well as any other potential medical concerns, will be adequately met by a well-qualified staff member.

In addition to requiring core courses for certification, Riccardi makes sure that each staff member is well-rounded in all facets of the office. ?They?re all able to program hearing aids, and they?re all capable of doing ear impressions,? explains Riccardi. ?Each staff member knows the other duties around the office inside and out; anybody can replace anybody.?

Riccardi?s knowledgeable, widely-trained staff also must be cordial, cheerful, and have a willingness to help.?Service in my office is the number one goal,? says Riccardi. ?If it takes five minutes, or five hours for that matter, we give them our all. We have a large amount of repeat business as a result of the good service.?

The help the staff is committed to providing is not confined to the hearing centers themselves. The cordial staff goes out of their way to make their presence known in the community. In the past, the entire staff at Miracle-Ear hearing centers in Youngstown, OH has done several in-services at local nursing homes, retirement homes, and health fairs. During these events, the staff utilizes prevention through education by describing the causes and effects of hearing loss, and the remedies Miracle-Ear can provide.

?Nursing homes are about 40 percent of our clientele, the rest come from referrals, the remainder of our clients come from basic advertising. Being repetitive in what you do, putting your name out there?if they?re not being referred to you, they?re thinking of you, which is what helps with hearing aids,? says Riccardi.

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